Comel888 Terms & Conditions — Complete Guide for Malaysia Members

By registering an account, making a deposit, or using any game or service provided by comel888, you confirm that you have read, understood and agree to be bound by all the terms and conditions contained in this document.

These terms and conditions form a legally binding agreement between you as a member and comel888 as the platform operator. If you do not agree with any part of these terms, you are required to refrain from using the comel888 platform.

Comel888 reserves the right to amend, update or modify these terms and conditions at any time without prior notice to members. It is the member's sole responsibility to review this page periodically to stay informed of the latest version in effect. Continued use of the comel888 platform following any amendments constitutes acceptance of the revised terms.

To be eligible to register and use the comel888 platform, you must meet all of the following criteria:

• Aged 21 years of age and above at the time of account registration. comel888 enforces a strict age verification policy and will request proof of age documentation during the first withdrawal process.
• Is registering on their own behalf and not on behalf of a third party or a company.
• Has the legal capacity to enter into a binding contractual agreement under the laws applicable in Malaysia.
• Have never previously been restricted or banned from using the comel888 platform for any breach of terms.
• Not reliant on online entertainment in a compulsive manner and not currently enrolled in an active gambling addiction recovery programme.

Comel888 reserves the right to request proof of eligibility at any stage and may decline or close an account if the eligibility requirements are not met.

Each eligible individual is only permitted to hold one comel888 account only. Multiple account registrations by the same individual, whether using different personal details, phone numbers or devices, are strictly prohibited.

During registration, you are required to provide accurate, complete and up-to-date information, including your full name, active mobile number and a valid email address. False or inaccurate information provided at registration may result in account termination without a refund of any remaining balance.

You are fully responsible for:

• Keeping your comel888 account password confidential and not sharing it with anyone.
• Ensuring that all activity conducted on your account is carried out by you or is activity you have explicitly authorised.
• Notify comel888 immediately via customer support if you suspect your account is being accessed without authorisation.
• Update your account information whenever there are changes to your personal details.

All financial transactions on comel888 must be conducted using payment methods available to Malaysian members. Accepted methods include Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX via Maybank2u or CIMB Clicks.

Deposit Terms:

• The minimum deposit amount is RM10 per transaction.
• Deposits must be made using a payment method registered in the same name as the comel888 member account. Using an e-wallet or bank account belonging to another person is not permitted.
• Comel888 does not charge any processing fees for deposits. Any charges incurred are imposed by third-party payment providers and are not the responsibility of comel888.
• Deposit funds are typically credited to your comel888 account within less than one minute of a successful transaction.

Withdrawal Requirements:

• The minimum withdrawal amount is RM30 per application.
• Members must verify their identity before their first withdrawal is processed. This includes phone number verification and confirmation of the account holder name on the payment method.
• Withdrawals may only be made to the same payment method or under the same name used for the deposit. This is a security measure to prevent money laundering.
• Comel888 will process withdrawal requests within 5 to 30 minutes for e-wallet methods such as TNG and DuitNow. Any delay beyond this timeframe should be reported to customer support.
• Comel888 reserves the right to request additional documentation before approving withdrawals that exceed a certain amount, as part of its security and compliance procedures.

Comel888 offers its members a variety of bonuses and promotions from time to time, including deposit bonuses, welcome bonuses, cashback, sports promotions and various seasonal offers. All bonuses are subject to the following terms:

• Every bonus comes with its own rollover requirements requirements of its own that must be fulfilled before any withdrawal of bonus funds is permitted. The rollover rate and conditions are clearly stated on each promotion page.
• Bonuses may only be claimed by members who meet the eligibility requirements of the relevant promotion. comel888 reserves the right to void any bonus claimed in an unauthorised manner.
• Using multiple accounts to claim the same bonus repeatedly is prohibited and will result in account termination.
• Comel888 reserves the right to cancel or modify any promotion at any time without prior notice if there are indications of abuse or fraud.
• Unused bonuses that expire within the stipulated validity period will be automatically forfeited with no compensation.
• Certain game types may not contribute, or may only partially contribute, toward meeting the rollover requirement — this will be stated in the specific terms of each promotion.

All games available on comel888 — including jackpot slots, Live Casino table games such as baccarat, blackjack and roulette, and online lottery — use a Random Number Generator (RNG) that has been independently certified by third-party testing bodies. This ensures every game outcome is completely random and fair.

The general game rules at comel888 are as follows:

• The minimum and maximum bets for each game are stated in the respective game settings. Members must adhere to these limits.
• In the event of a technical disruption during an active game, comel888 will review the server logs to determine a fair outcome. Decisions made by comel888 based on server records are final.
• Any attempt to exploit vulnerabilities in the gaming software, use automated software (bots), or employ other means to gain an unfair advantage is strictly prohibited and may result in account termination.
• Comel888 is not liable for losses arising from legitimate game outcomes, even where those outcomes are not in the member's favour.

The comel888 Sports Betting platform covers more than 30 sports, including football (EPL, Malaysia Super League, La Liga, UEFA Champions League), badminton (BWF World Tour), NBA, MotoGP Sepang, tennis Grand Slams and e-sports (Mobile Legends MPL MY, Dota 2). The specific terms for Sports Betting are as follows:

• All bets confirmed by the comel888 system are final and cannot be cancelled, except where the relevant match is postponed or cancelled in accordance with the conditions stipulated.
• If a match is postponed and not replayed within 48 hours of the original scheduled time, all bets related to that match will be voided and stakes fully refunded to members.
• The odds displayed at the time a bet is placed are the odds used to calculate the payout, except for live betting where odds change in real time — in such cases, the odds at the moment the bet is confirmed will apply.
• Parlay (accumulator) bets combining multiple selections — if any single match is cancelled, that leg will be counted as odds of 1.00 (neutral) and the overall parlay outcome will be determined by the remaining selections.
• Comel888 reserves the right to reject, limit or void any wager suspected of being placed to manipulate the market or that involves the use of inside information.

The following actions are strictly prohibited on the comel888 platform and may result in immediate account termination, with or without a refund of any balance, depending on the severity of the breach:

• Registering more than one comel888 account under your own name or using another person's information.
• Using bots, automated scripts or any tool that enables gameplay or wagering without direct human involvement.
• Colluding with other members to manipulate the outcome of Live Casino table games or Sports Betting markets.
• Exploiting software errors or system vulnerabilities that provide an unfair advantage, and failing to report them to comel888.
• Using funds derived from illegal activities to make deposits into your comel888 account.
• Providing false, misleading or incomplete information during registration or the identity verification process.
• Engaging in any activity that violates Malaysian law or that could expose comel888 to legal liability.

A comel888 account may be closed in two ways — by the member, or by comel888.

Closure by Member: Members who wish to close their comel888 account may do so by contacting our customer support team via LiveChat or email. Before the closure is processed, all active bonus rollover requirements must be met and there must be no unresolved disputes. Any valid remaining balance will be returned via the original payment method within three to seven business days.

Closure by comel888: comel888 reserves the right to close, suspend or restrict any member's account without prior notice in the following circumstances:

• Violation of any term in this document.
• Detection of fraudulent activity or market manipulation.
• Failure to complete identity verification requirements within the stipulated timeframe.
• Instructions from Malaysian legal authorities.
• Accounts that have been inactive for more than 12 months with no login activity or transactions.

Under no circumstances will comel888 be liable for any indirect, consequential, special or punitive losses arising from the use of, or inability to use, the comel888 platform, including:

• Financial losses resulting from legitimate game outcomes.
• Service disruptions caused by factors beyond comel888's control, such as internet outages, power supply interruptions or natural disasters.
• Losses resulting from unauthorised account access by a third party where the security lapse was on the member's part.
• Any changes in Malaysian law or regulations that affect the availability of comel888's services.

Comel888's maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Comel888 handles members' personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. The collection, use, and storage of members' personal information is carried out in accordance with Privacy Policy comel888 which are separate and form part of these terms.

By registering an account with comel888, you consent to the collection and processing of your personal data for the following purposes:

• Account management and identity verification.
• Processing of deposit and withdrawal financial transactions.
• Fraud detection and prevention, and anti-money laundering compliance.
• Service communications including account notifications and promotions.
• Compliance with applicable legal and regulatory requirements in Malaysia.

Comel888 will not sell or disclose members' personal data to third parties for marketing purposes without the member's explicit consent. For more information, please refer to Privacy Policy us.

Comel888 is committed to promoting responsible entertainment and the well-being of its members. Our platform provides a range of self-control tools that members can use to ensure their gaming experience remains within healthy and safe limits.

The self-control tools available in your comel888 account include:

• Deposit limit — set your own daily, weekly or monthly deposit limits.
• Loss limit — set a maximum loss limit within a given period.
• Session time limit — set a maximum daily gaming session duration.
• Temporary account break — suspend access to your account for a period of 24 hours to 6 months.
• Self-exclusion — an option to permanently self-exclude from the comel888 platform.

If you find that gaming is beginning to affect your finances or personal life, please use these tools or contact comel888's customer support for immediate assistance. For further guidance, visit the Responsible Gaming us.

These terms and conditions, and any disputes arising from them, are governed by and interpreted in accordance with applicable Malaysian law. Any dispute that cannot be resolved through negotiation between the member and comel888 shall be referred to a court of competent jurisdiction in Malaysia.

By using the comel888 platform, you confirm that you are accessing it from a location where doing so is permitted under the local laws applicable to you. comel888 is not liable if you access the platform from a location where its use may be restricted or prohibited by local law.

If any provision in these terms is found to be invalid, unenforceable or unlawful by a court of competent jurisdiction, that provision shall be severed from the rest of these terms, while all remaining provisions shall continue in full force and effect.